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Record the
following information:
Date and time,
Vehicle #, Driver name or number, MobileTrek software version
Verify Vehicle
Ignition is “on”
Verify Driver
Sign-On
Question: Is the
driver signed on to the keypad?
-Yes. Correct
driver number appears in upper right corner of keypad screen.
-No.
“Unknown” appears in upper right corner of keypad
screen. Instruct the driver to sign on to the keypad using
his/her correct employee number and password. If
the
driver needs to acquire route and DOT info, instruct him/her to
touch the
“Complete Info”
button.
Verify
Keypad Communication
Question:
Does the driver number alternate colors (red
and blue) every 5 seconds?
-
Yes. Communication between the keypad and on board computer
(FL1850) confirmed.
-
No. Instruct driver to confirm connection of keypad cable to
the base of the keypad.
Question:
Do the words “Has Serial” appear on the keypad home
screen?
-
Yes. Communication between the keypad and on board computer
(FL1850) confirmed.
-
No. The words “No Serial” appear on the keypad home
screen. Instruct driver to confirm connection of keypad cable to
the base of the keypad.
Note:
If communication between the keypad and the on-board computer
(FL1850) cannot be confirmed after verifying the connection of the
keypad cable, instruct the driver to perform a ‘warm boot’
of the device. See ‘Warm Boot’
Instructions below. If communication
cannot be confirmed following the ‘warm boot’, the
keypad cable and/or internal connections will need to be examined.
‘Warm
Boot’ Instructions: Holding the shift key and pressing the
“?” key will bring up a small window with the message
‘Warm boot, Are you sure?’. The user will then touch
the ‘Yes’ button and the device will reboot.
Verify
Correct Date and Time on Keypad
Question:
Does the home screen of the keypad display the correct date and
time?
-
Yes. No action necessary.
-
No. If keypad communication has been confirmed, instruct the
driver to perform a ‘warm boot’ of the keypad. See
‘Warm
Boot’ Instructions
above. If the date and time continue to display incorrectly,
contact LoadTrek Support.
Verify
Cellular Signal
Question:
Does the home screen of the keypad display adequate cell signal
(bars)?
-
Yes. No action necessary.
-
No. If keypad communication has been confirmed, relocate the
vehicle to an area of greater cellular signal strength and repeat
desired actions. If the keypad continues to display no cellular
signal, the internal connections of the cellular antenna will need
to be examined.
Verify
Correct Speed and RPM
Question:
Does the home screen of the keypad display accurate speed and RPM
values?
-
Yes. With the engine running, the keypad shows correct RPM
and/or speed values.
-
No. With the engine running, the keypad does not show correct
RPM and/or speed values. Plot the vehicle using the LoadTrek plot
equipment function. Examine the date and time of the displayed
plot information. If the information is current, (within 15
minutes), compare the displayed RPM and speed values with the
information provided by the driver (dashboard readings). If the
plot equipment function fails to return current information (older
than 1 hour), or if the plot time is current and the RPM and speed
values show as 0, the internal connections of the J1 / J2 Dongle
will need to be examined.
Verify
Correct DOT Status
Question:
Does the home screen of the keypad display the correct driver
status (driving, not driving, sleeper, off duty)?
-
Yes. The displayed status matches the current driver status.
-
No. The displayed status does not match the current driver
status. Note: the MobileTrek software uses
a complicated algorithm to determine the correct driver status.
Drivers should not expect their status to change in an immediate
fashion. The software can take up to 3 minutes to switch from a
driving to not driving status and vice versa. This is necessary
to account for small periods of stopping (traffic) and movement
(dock changes, parking adjustments). If keypad
communication and correct speed and RPM has been verified, and the
vehicle has been in the same physical state (moving or stationary)
for longer than 3 minutes, instruct the driver to perform a ‘warm
boot’ of the keypad. See ‘Warm
Boot’ Instructions above. If the ‘warm boot’
fails to correct the problem, contact LoadTrek Support.
Verify
DOT Hours of Service
Question:
Do the hours of service on the keypad match the hours of service
in the software or the driver’s known hours of service?
-
Yes. The keypad information displayed in the HOS Info screen
matches the LoadTrek software hours of service and/or the driver’s
known hours of service.
-
No. The keypad information displayed in the HOS Info screen
does not match the LoadTrek software hours of service or the
driver’s known hours of service. Instruct the driver to
navigate to the home screen, touch ‘DOT Functions’,
then touch ‘Sync DOT’. The keypad will display the
message ‘Your DOT request has been sent. You will be
notified upon receipt.’ When the DOT info returns to the
keypad, the screen will automatically switch to the HOS Info
display. Instruct the driver to view the new HOS info and verify
it matches the LoadTrek software hours of service. Note:
It may take up to 2 minutes for the DOT request to complete and
update the keypad information. Also, in spotty cellular areas,
the keypad information may be more recent than the LoadTrek
software. In situations like this, the keypad information is
considered the most accurate DOT info. If the keypad hours
of service do not match the LoadTrek software hours of service
after the Sync DOT has been completed, contact LoadTrek support.
Verify
Correct Route Loaded on Keypad
Question:
Does the route loaded on the keypad match the route assigned in
the LoadTrek software?
-
Yes. The routes match. No action necessary.
-
No. The route on the keypad does not match the route assigned
in the LoadTrek software or the driver is unable to load a route
onto the keypad. After previously verifying keypad communication
and correct date and time, instruct the driver to navigate to the
home screen and touch ‘Route Functions’. Next,
instruct the driver to touch ‘Request Route’. If
there is a route currently loaded on the keypad, the driver will
be prompted with the message: “There is a route already
loaded on the keypad. When a route arrives, please confirm the
route you are loading is correct. You may choose ‘Previous’
and ‘Next’ to change it.” Have the driver touch
‘OK’ to clear the message. The keypad will contact
the server and display the current assigned route for the driver.
The driver will then press the button labeled ‘Load Route’
in the upper right corner of the screen to load the displayed
route into the keypad for execution. If the message “Route
was not found for this date. Would you like to select a different
date” appears. Instruct the driver to touch the button
labeled ‘OK’, then use the buttons labeled ‘Previous
‘ and ‘Next’ to switch to the desired date.
After the appropriate date is displayed, instruct the driver to
touch the button labeled ‘Select Date’. The keypad
will contact the server and display the route for the selected
date. The driver will then complete the steps mentioned above to
load the route.
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